This document is also available in pdf format (222k) ContentsIntroduction Your pathway of care (standards 1 to 9)
1 Before you come for your outpatient appointment
2 Your outpatient appointment
3 Before you come into hospital
4 Your admission to hospital
5 Planning your care
6 Your operation, investigation or treatment
7 Aftercare and ongoing care
8 Your discharge from hospital
9 Expressing your views Your safety (standards 10 to 17)
10 Staff
11 Deciding on your treatment
12 Clinical effectiveness
13 Prevention of infection
14 Information held about you
15 Your environment
16 Food safety
17 Security Your support services (standards 18 to 21)
18 Radiology
19 Pathology
20 Medicines management
21 Allied health and social care professionals Critical care services (standards 22 to 25)
22 Intensive care
23 High dependency care
24 Resuscitation
25 Support and care in dying and death Mental health services (standards 26 and 27)
26 Mental healthcare
27 Making choices and understanding your rights Children and young people's services (standard 28)
28 Care of children and young people Annex A: Glossary Annex B: Useful reference material |