This document is also available in pdf format (228k) ContentsIntroduction Before using the service (standards 1 to 4)
1 Informing and deciding
2 Assessing your needs
3 Guidelines and legislation
4 Premises Having confidence in your care (standards 5 to 10)
5 Quality of care and treatment
6 Staff
7 Infection control
8 Medicines
9 Equipment
10 Care of children Getting the most out of life (standards 11 to 19)
11 Living with illness
12 Wellbeing
13 Personal life
14 Daily life
15 Play, education and leisure
16 Keeping in touch
17 Enjoying food
18 Caring for those important to you
19 Support and care for you as a family Moving on (standard 20)
20 Planning your discharge Expressing your views (standard 21)
21 Advocacy, concerns, comments and complaints Care at the end of life (standard 22)
22 Around the time of death Annex A: Glossary
Annex B: Useful reference material Throughout the standards the statements in italics relate specifically to a children's hospice. |